Privacy Policy

1. Introduction

Welcome to KOKAYE ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform that connects local chefs with customers.

By using KOKAYE, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Delivery address and location data
• Payment information (processed securely through third-party providers)
• Dietary preferences and allergies
• Order history and preferences

2.2 Chef Information

For chefs using our platform, we additionally collect:

• Business name and description
• Business address and operating location
• Food safety certifications
• Tax identification numbers
• Banking information for payments

2.3 Automatically Collected Information

• Device information and IP address
• Browser type and operating system
• Usage patterns and preferences
• Location data (with your permission)

3. How We Use Your Information

We use your information to:

• Facilitate orders and deliveries between customers and chefs
• Process payments and manage subscriptions
• Communicate with you about your orders and account
• Provide customer support
• Improve our services and user experience
• Ensure food safety and platform security
• Send promotional communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We may share your information with:

4.1 Chefs and Customers

We share necessary information between chefs and customers to facilitate orders, including contact information, delivery addresses, and dietary requirements.

4.2 Service Providers

We work with third-party service providers for:

• Payment processing
• Delivery services
• Cloud hosting and data storage
• Customer support tools
• Analytics and marketing platforms

4.3 Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure the safety of our users.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through certified providers

6. Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Opt out of marketing communications
• Request data portability
• Object to certain processing activities

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: